Replacement Guylines

Mountainsmith believe that experiences are far more valuable than things. Forging gear that will last a lifetime is about more than durability; it’s about creating smart equipment that lets you focus on what really matters: the adventure.

Mountainsmith is committed to building the best-made, most durable and functional packs on the market; unmatched by anyone for their comfort, stability, value and performance in the backcountry. The quality and comfort of all Mountainsmith products – technical backpacks, trekking poles, tents, travel storage systems, luggage, pet products, adventure camera bags, as well as our iconic lumbar packs – set a standard of excellence in the outdoor marketplace.

Mountainsmith gear is designed to meet the demands of rigorous travel on and off the trail, through mountain valleys, summit ascents, campus quads, red rock canyons, and far off airports…anywhere your next adventure takes you.

WildAir Outdoors ship all orders via Australia Post. Depending on where you are located, we offer the following shipping options:

• Australian Standard Shipping: Generally, takes between 3-5 business days to major cities and suburbs following dispatch, may take longer for more remote areas (e.g. WA and NT)
• Australian Express Shipping: Generally, takes 1-3 business days to major cities and suburbs following dispatch, may take longer for more remote areas (e.g. WA and NT)
• New Zealand Standard Shipping: Generally, takes 5-10 business days following dispatch

Note:

• Actual shipping times are beyond our control and can be subject to delays. You can check Australia Posts current shipping estimates here.
• All orders require signature upon delivery - if you are not home the parcel will be directed to your local post office for collection.

If you are located outside our shipping areas or need to get in touch with us, please e-mail us at info@wildairoutdoors.com.au. If we are unable to help, we will make every effort to put you in touch with a dealer in your area.

Return for Refund

To return a product for a refund, product must be returned unused and in its original packaging (as relevant) within 4 weeks of purchase.

Please refer to further information regarding our return & exchange process here.

Return for Exchange

WildAir Outdoors is happy to exchange unused products for an alternate size, colour or style within 4 weeks of purchase.

Please note WildAir Outdoors do not cover the return postage costs and additional shipping fees may apply to dispatch the replacement product.

Please refer to further information regarding our return & exchange process here.